Klantenservice

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General

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We can currently only be reached via the contact form. You can send us a callback request, we will call you back as soon as possible.
For Mosques, Schools, charities we apply high discounts. For a tailor-made offer, please contact us via the contact form.

Ordering and delivery

We strive to deliver your order the next day. – Orders on Monday to Friday before 16:00h will be delivered the next day. – Orders on Friday after 16:00 to Sunday will be delivered on Tuesday.
After completing your order, you will receive an order confirmation from our ordering system. As soon as the package has been packed and shipped, you will receive a track and trace link by e-mail via PostNL.
If you want to have an order delivered outside the Netherlands or Belgium, but within Europe, please contact our customer service via the contact form.

Orders over €50 = Free

Orders under €50 = €3.95

Returns

You can return your order, provided that the product is unused and in its original packaging. You have the right to return your order up to 14 days after receipt without giving any reason. If we have received the return, we will refund the order amount to you within 14 days. Only the costs for returning from your home to the webshop are for your own account. See the link to the here return instruction. .
See a link to the here return instruction. .
In the unlikely event that you have ordered the wrong size, you may return your order, provided that the product is unused and in its original packaging. Here is the link to our return instructions . You will receive your money back after receipt. You can wait for this, but you can of course also place a new order.
That is not the intention. If a product is broken or dirty upon receipt, we would like to hear this as soon as possible. Depending on the complaint, we are happy to look for a suitable solution. Send an email with order number, description of the complaint and photos to our customer service via islamboekhandel@aswaq.nl. They will contact you shortly.
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